Customer Service

Payment Options

We accept: Visa, MasterCard and debit cards; Canadian and U.S. currency.
For online purchases, we accept: Visa, MasterCard, and Discover.

Currency

All our prices are in Canadian Dollars. Prices may change without notice.

Order Processing

Online and telephone orders will be processed within 48 hours. Sorry, COD orders are not accepted.
Please allow 2-4 weeks for delivery in Canada and the U.S., and 4-6 weeks for international orders.

Applicable Taxes

Ontario – 13% HST.
New Brunswick, Nova Scotia, Newfoundland and Labrador and Prince Edward Island – 15% HST.
For all other Canadian orders – 5% GST.

For international orders, sales tax will not be charged. Orders shipped outside of Canada are exempt from Canadian sales taxes.

Shipping & Handling

Orders will be shipped via Purolator. Additional shipping and handling charges will apply as follows:
Canadian orders – $8.50
U.S. orders – $15.00
International orders – $25.00

Returns & Refunds

Your satisfaction is guaranteed or your money refunded! If you are not perfectly satisfied with your purchase, you may return it within 30 days of receipt in its original condition, and we will issue a refund. The full purchase price will be credited to your credit card account. Shipping costs will not be refunded.
If your order arrives damaged or is defective, we will take it back and reimburse the full purchase price, including shipping costs.

Contact Us

Tel: 416-325-7500 (8:30 am to 5:00 pm Eastern Time)
TTY: 416-325-9426
Fax: 1-416-325-7489